Refund policy

Returns
We want you to love your OATX Scrubs purchase. If for any reason you’re not satisfied, you may request a return within 14 days of delivery for a refund or store credit.

To be eligible:

• Items must be in their original condition — unworn, unwashed, and unused.
• Tags and original packaging must be intact.
• Proof of purchase (order number or receipt) is required.

To start a return, email us at curated@oatxscrubs.com with Return Request (Order Number) in the subject line. Once your return is approved, we will provide instructions for shipping your item back.

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part (proof required). Items returned without prior approval will not be accepted.

Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, a refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at curated@oatxscrubs.com.

Exchanges
We do not offer direct exchanges. If you’d like a different size, color, or style, please return your original item for a refund or store credit and place a new order.

Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items
We cannot accept returns on:

• Custom products (e.g., special orders, personalized items)
• Worn, washed, or altered items
• Sale items or gift cards

If you’re unsure about the eligibility of your item, please contact us before sending it back.